Refund Policy

SATISFACTION GUARANTEED 90-DAY POLICY 

If you are not fully satisfied with the quality of our products, please contact us for a refund.  We cannot guarantee any specific outcome or result as every person is different. Try our products out and if you aren't satisfied, you can send them back for a refund within 90 days of purchasing. We cannot refund shipping costs under any circumstances. Postage will be deducted from all returns.

**We do not offer open-bottle refunds for medical changes and new diagnoses - however, in this case, we can refund unopened bottles.**

To receive a refund you must contact Customer Support at contact@menocures.com first. They will instruct you to send the products back, no exceptions. You must include an RMA (which will be your order number assigned by our customer service agent helping with your return), as orders returned without an identifying number may not be received.

The following terms apply for all returned items:

  • We cannot process or refund packages marked “Return to Sender” or “Refused” unless you have contacted us first, our CS agent has initiated the return, and you have written the return # assigned by our agent on the package.
  • Customers MUST send back all bottles in which they are requesting a refund for, including all empty or open bottles. We will not issue a refund for bottles not received.
  • Refunds will be issued to the original credit card or method of payment that was charged when ordering the product. Refunds cannot be processed to alternate cards or different forms of payment.
  • Shipping charges are not refundable in any case, the customer will be responsible for any fees related to shipping the item back to us. USPS first class shipping by the postal service will often be the least expensive option for postage.
  • Please write the RMA/order number assigned to you by our CS agent on your package. The number must be clearly visible on the package that you are sending back. Our shipping department is NOT allowed to accept any packages without the RMA number.
  • We are not responsible for lost or stolen items. We recommend all returned items to be sent using some type of delivery confirmation system to ensure proper delivery.
  • It generally takes your financial institution 5-7 business days to credit your refund. For some banks, it may take up to 30 days to reflect in your account.